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Tough public attitudes on immigration mean that on the doorsteps it is often the very last thing that any activist wants to talk about. But when a voter says they are concerned about immigration, often what they are really saying is they are worried about their life and some of the social pressure they are encountering.
Closing down the conversation just carries on the myth that in Britain we are never allowed to talk about immigration. That?s one of the reasons that British Future, a new thinktank, is holding fringe debates at all three party conferences on the challenges that politicians of all parties have about talking about immigration.
There is strong evidence that migration brings net benefits to Britain, but there is plenty of evidence that talking about the economic numbers doesn?t speak to anyone but economists, and as Mark Rusling has detailed in a previous article for Progress this is just one of the challenges you meet on the doorstep. Most people hear a number and just switch off. A personal story makes far more sense, as does bringing the issue back to the local community. Yes, there are stories about housing shortages, but are there also stories about local and national businesses set up by migrants bringing jobs to the area? Talk about both. What do they think of Mr Khan who is now running the garage at the bottom of the road, who escaped from persecution in Afghanistan and set up his company from scratch? Make it personal and then it matters more.
The public also wants to hear more about integration. People are proud of modern Britain, 75 per cent think the Olympics showed Britain to be a confident, multi-ethnic society. This is a country where we turned out in thousands to cheer Mo Farah, Jessica Ennis and Chris Hoy. A politics of solidarity demands a shared society, not a segregated one, a concern that might link concerns about social mobility or the super-rich playing by different rules to how those of different ethnic backgrounds and faith groups live together.
The British public wants to see migrants contribute positively to the UK, and they are proud of the ones that do. When it comes down to attitudes to new migrants, the public sees skill and education levels as more important than cultural background, according to the latest British Social Attitudes study.
Most people believe that professional migrants are good for Britain, whether they come from Eastern European countries like Poland, or Muslim countries like Pakistan, while strong majorities also believe that the settlement of unskilled labourers is bad for Britain. The study also finds strong support for student migration, from all parts of the world and cultural backgrounds, as long as students coming to Britain have good grades.
There is good evidence that migration brings net benefits to Britain ? but social democrats will worry about the distribution of gains too, and pay attention to who wins and who loses out. A politics of ?nobody left behind? would not take an entirely open approach to migration, but look for ways to spread both benefits and burdens fairly.? Labour should find more to say about integration too.
Labour can be deeply anxious about how to talk about immigration, but each of the major parties struggles with how to articulate an immigration approach which is both workable and can secure public consent. The Liberal Democrats got into trouble at the last election with their policy of an earned amnesty for those without legal status. The Conservatives may have been better at chiming with public sentiment, but are struggling to find policies which could meet their net migration pledge.
It is easy for oppositions to blame governments ? but Labour simply turning up the volume once out of office would not be credible. Between the polarised positions of open borders or slamming them tight shut is a hidden middle ground, on which many people could converge.
There are limits to migration. Britain can?t admit everybody who would like to come to this country, so the question becomes how to make workable choices that reflect our interests and values. Securing public consent for sensible limits depends first on securing trust in an orderly system, where the rules are managed fairly with borders controls that work. Only then might an argument about which forms of immigration, and at what pace, reflect Britain?s interests.
Many people think Labour has been running away from this issue. So the first thing any doorstep advocate needs to establish is that, however difficult it might sometimes be, a frank, fair and open conversation about immigration is very much on.
Sunder Katwala is director of British Future
British Future is holding a joint fringe with Progress in Manchester on October 1 at 12.45pm at Peter House, The Doorstep Challenge: How Labour Can Talk About Immigration.
Photo: Victoria Peckham
Source: http://www.progressonline.org.uk/2012/09/28/a-frank-fair-and-open-conversation-on-immigration/
Jim Bell, an executive producer at?Today, wants you to know that "it was absolutely" his "call" to fire Ann Curry, throwing himself in front of the criticism Matt Lauer was getting from Curry fans.?Even though Today's ratings have been sagging? ?and the ,?nothing too terrible has happened?the show hasn't ended, the cheeriness is still there, Kathie Lee is still drinking before noon?and now Bell has come forward to claim responsibility for the call. "It was definitely not Matt?s call," . ...
Source: http://news.yahoo.com/u-midwest-business-barometer-sinks-september-140723411--business.html
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By Bill Briggs, NBC News contributor
Everything you see in the music video happened to Marine-turned-country-singer Stephen Cochran: Pushing the girl away, boozing into oblivion, the gun on the blanket. It all went down last year.?

Courtesy of Stephen Cochran
Stephen Cochran, a former Marine recon scout and now a country-music singer, has penned a new song about PTSD - combat-related symptoms that almost claimed his life in 2011.
Even the actor who portrays Cochran is, himself, a former Marine and Iraq veteran who knows of post-traumatic stress, who has wrangled with identical demons. The actor was not acting.
The only on-screen tweak from reality was?the type firearm shown. In his dimmest hour, behind a locked door in his Nashville home, exhausted, alone, and telling himself: ?I?m done,? Cochran rested a loaded shotgun against his bed.
?I was just trying to get the nerve. I had it planned out,? Cochran told NBC News. ?I didn?t know what was wrong with me. I was tired of taking all these pills. I was going through a breakup. Couldn?t write anymore. Watching everything fall apart. I was ready to check out.?
Then: salvation, and a surreal rescue scene worthy of an epic ballad. His dog, Semper Fi, began scratching relentlessly at his door, bloodying her paws. Next, Cochran?s ex-fianc? unexpectedly entered the house, simply to retrieve a forgotten item, he said. She saw the anxious dog. She expected the worst. She barged into the bedroom, spotted the gun and physically restrained Cochran.?
But from anguish came inspiration. Amid an existence long blurred by PTSD ??the residue of Afghanistan firefights, Marine buddies lost in combat, and his own nearly fatal injury???one question blazed in Cochran's head. He jotted it down: ?How do you paint a picture back in focus??
?It was the only way I could describe trying to put your life back together, literally trying to do the impossible,? he said.
Around that single thought, Cochran penned an entire song, ?Pieces,?an ode to the blackness from which he was aching to escape, a tale of reconnecting the scattered fragments of his shattered world, and a message of solidarity for his military brothers and sisters. The single ? part of a CD with the same title???will be released in this country on Nov. 11. The song already has charted in Europe.
?It?s not just my story. So many of us think about (suicide) because you just get so tired, so tired of being the crazy guy. Or of hearing: ?He?s weird.? Or of hearing: ?We can?t hire you because we really don?t know what post-traumatic stress is and you might come back and kill us all.?
?I really wrote it as my own healing, for what I was going through,? added Cochran, 33, who teamed with fellow musician Trevor Rosen to complete the song. It took them only 15 minutes.
But after playing it at several veterans? benefits, Cochran heard from service members up and down the chain of command how they, too, connected with the lyrics. That feedback has turned ?Pieces? into the soundtrack of the singer?s ongoing crusade.
?We have an epidemic of suicides in the military right now.?At this point, we are physically losing both of these wars in the United States of America, not overseas.
Related: First opera about Iraq War reaches out to veteran suffering from PTSD
?If we want to stop our suicides, we need a complete overhaul in our ?warrior? terminology in this country, in the way we train our families (how to relate with homecoming veterans). That?s what I want to start with ?Pieces,? and the video. I want to get a bridge between our civilian population and the veterans. And I want to reach into the rooms of some of these guys and girls ??who are just sitting in the dark and watching TV all day like I did???and let them know: You?re not alone.?
Perhaps the most ironic thread of Cochran?s story coils back to the days of his first, true musical success. In 2007, one year after retiring from the Marines, he scored a country hit with ?Friday Night Fireside,? the culmination of a childhood dream for a guy raised in Nashville. The accompanying video was voted No. 1 by Great American Country?fans for five straight weeks.

courtesy of Stephen Cochran
After his the light-armoured vehicle crashed in Afghanistan, Stephen Cochran fractured vertebrae and suffered a traumatic brain injury in 2004. Told he would never walk again, an experimental procedure by VA surgeons restored his steps.
Two years later, Cochran became the national spokesman for research and development at the U.S. Department of Veterans Affairs ??his thank you for a successful, experimental surgery performed by VA surgeons who repaired his broken back. In 2004, Cochran had splintered several lumbar vertebrae when the vehicle in which he was riding through southern Afghanistan slammed into gaping hole that once held an anti-tank mine. He couldn?t feel or move his legs for months, and was told by doctors that he?d never take steps again. He walked.
The former Marine reconnaissance scout, part of the U.S. force that first knocked the Taliban out of Afghanistan?s Helmand Province, next teamed up with the VA to become its national co-chair for voluntary service. In that role, Cochran toured America, urging veterans to seek help for combat stress, ?to let them know you don?t have to suffer in silence,? recalled Rosetta Fisher-Oliver, the VA?s chief of voluntary service for Tennessee and for parts of Kentucky and Georgia.
In 2011, Cochran recorded the music video ?Hope??for the VA to try and cement his get-help pleas to fellow troops. What few knew: Cochran was losing his own hope.
?We worked on that video together, and the week he was supposed to make the video, I tried to get in touch with him, just to check to see that he was going to be on time,? said Fisher-Oliver.
She was unable to reach him, however, because Cochran was by then seeking treatment ? after reaching the brink of suicide in his bedroom.
?Here?s a person who?s trying to get the message out and he?s still struggling with issues too,? she said. ?He later told me: ?I almost wasn?t here.? ?
Cochran now acknowledges that he carried ?almost dual personalities? during that time. In front of fellow veterans and fans, he sang, smiled, shook hands and signed autographs. ?But I also had to deal with this monster I have inside my head and inside my gut, all day.? At home, his family and his then-fianc?, he admitted, took the brunt of his mood swings and emotional detachment.

courtesy of Stephen Cochran
After breaking his back in Afghanistan, Cochran was greeted by a fellow Marine. He later regained the ability to walk.
?You?re screaming out: Please help me understand what I?m going through, because I have no clue! That?s why you see the high number of divorces in the military,? Cochran said. ?I told my fianc?: ?I don?t know what I?m dealing with so the best thing for you to do is just leave and you?ll thank me later.' ?
She left.
But in what could have been Cochran?s final minutes, she came back, and burst into his bedroom.
After Cochran artfully turned that horrid moment into a song, he met the man picked to portray his downward spiral in the ?Pieces? video: Daniel Dean, a Nashville songwriter and actor. He also looks a bit like Cochran. He seemed like a logical choice.
In talking with Dean, though, Cochran learned that the man was a Marine sniper who did three tours in Iraq. And they both had lived for years with the lingering anxieties that often remain for veterans who log months of combat exposure.
?He told me: 'This is my story, too,'? Cochran remembers. ?That dude lived that.?
They also agreed with the concept that ?Pieces? would be not just the first music video to delve so deeply into PTSD. It would break ranks with dozens of other standard, country-music videos about the U.S. military ? mini movies that often include battle scenes that, some critics say, glorify war.
?Stephen does country music and so do I, and there?s a lot of military songs and a lot of them are pretty much B.S.? Dean said. ?You?ve got the Toby Keith type stuff?and that?s all right for what it is. But very rarely does a song hit a military person the way this one does.
?Just because it?s real. It?s one of the things I doubt you?ll hear any of the other country stars singing about. It?s (usually) more of the patriotic angle. Most military members aren?t songwriters like Stephen and I. So, I guess that lets us be able to sing things that you can?t say or can't deal with.??
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WASHINGTON (AP) ? President Barack Obama warned Democrats about becoming too complacent with six weeks left before the election. He joked that Democrats tend to believe that the "sky is falling" or that "everything is great."
"This is going to be a close race right down to the wire," he told about 90 donors gathered Friday evening at the Washington home of Sen. Jay Rockefeller, a West Virginia Democrat.
The president's remarks came amid public polls that show him gaining advantages in some key battleground states. It also came months after anxious Democrats worried that Obama would not be able to keep up with Republican rival Mitt Romney's fundraising.
In a day partly devoted to a fundraising blitz for himself and other Democrats, Obama also offered themes of political unity, telling another group of donors that the nation is "not as divided as the pundits make it seem."
"I don't know how many folks will vote for me this time around," Obama told an afternoon audience of donors at a hotel near the White House. "But I say the same thing to them (as in 2008): I will be your president, too."
"I'm not fighting to create Democrat or Republican jobs," he added. "I'm fighting to create American jobs."
Obama continued to seize on a leaked video in which Romney said that 47 percent of people "will vote for the president no matter what." Romney described them as people who pay no federal income tax and "believe that they are victims."
Obama spoke at the first of three fundraisers after another Friday afternoon of debate prep at Democratic National Committee headquarters. He will face off against Romney in Denver on Wednesday.
The afternoon fundraiser at the Capital Hilton drew an estimated 700 guests with tickets starting at $250.
Tickets for the event at Rockefeller's home cost $20,000 per person.
The final fundraiser, back at the Hilton, drew an estimated 200 people who paid $2,500 or more to attend. The money was set for Obama's campaign, the Democratic National Committee and state Democratic parties.
"If you guys have written all the checks you can," Obama told donors at the final event, "go find some friends."
Source: http://news.yahoo.com/obama-mixes-debate-preparation-fundraising-174226864--election.html
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The man behind the anti-Islamic video that inflamed parts of the Middle East has been arrested for breaking terms of his probation, authorities in California said.
Nakoula Basseley Nakoula, 55, was convicted in 2010 for cheque fraud and sentenced to 21 months in prison.
Under the terms of his probation he was not allowed to use computers or the internet for five years without approval from his probation officer.
Nakoula was arrested after US probation officials determined he broke the terms of his supervised release, said the US Attorney?s spokesman in Los Angeles, Thomas Mrozek.
A US District Court hearing scheduled for Nakoula was closed to the media and the public.
Protests erupted around the Middle East over a crudely-produced 14-minute trailer posted on YouTube for Innocence Of Muslims, which depicts the Prophet Mohammed as a womaniser, religious fraud and child molester.
Although the trailer was posted to YouTube in July, the violence did not break out until September 11 and has spread since, killing dozens.
Nakoula, a Christian originally from Egypt, went into hiding after he was identified as the man behind the trailer.
The full story about Nakoula and the video still is not known.
The movie was made last year by a man who called himself Sam Bacile. After the violence erupted, a man who identified himself as Bacile called media outlets, took credit for the film and said it was meant to portray the truth about Mohammed and Islam, which he called a cancer.
The next day, the Associated Press determined there was no Bacile and linked the identity to Nakoula, a former petrol station owner with a drug conviction and a history of using aliases. Federal authorities later confirmed there was no Bacile and that Nakoula was behind the movie.
Before going into hiding, Nakoula acknowledged to the AP that he was involved with the film, but said he worked only on logistics and management.
A film permit listed Media for Christ, a Los Angeles-area charity run by other Egyptian Christians, as the production company. Most of the film was made at the charity?s headquarters.
Steve Klein, an insurance agent in Hemet and outspoken Muslim critic, has said he was a consultant and promoter for the film.
The trailer still can be found on YouTube. The Obama administration asked Google, YouTube?s parent, to take down the video but the company has refused, saying it did not violate its content standards.
Meanwhile, a number of actors and workers on the film have come forward to say they were tricked.
They say they were hired for a film called Desert Warrior and there was no mention of Islam or Mohammed in the script. Those references were dubbed in after filming was completed.
Actress Cindy Lee Garcia has sued to get the trailer taken down, saying she was duped.?
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Source: http://londonglossy.com/2012/09/anti-islam-filmmaker-arrested/
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There are numerous people that want to build muscle mass and their outcomes are not as great as they can be, and this is normally because of a lack of knowledge on www.theperfectworkout.com/personal-trainer-redondo-beach/. Most of the people just go online or read catalogs because they believe it is a best possible technique. We must put a focus about the fact that the best thing that can be done in case you?re serious about bodybuilding or simply building a muscle bulk is to get a hold of a personal trainer in Redondo Beach. The assistance that he will provide is precious.
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Source: http://medicact.com/professional-personal-trainer-redondo-beach-ideas-on-how-to-build-muscle-bulk/
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MADRID (Reuters) - The parliament of Spain's powerful but heavily indebted region of Catalonia voted in favor of holding a referendum on independence on Thursday, in defiance of Madrid which said it would stop any such move towards secession.
The vote in Catalonia, responsible for a fifth of the country's economic output, was backed by 84 parliament members including those of ruling party CiU, while 25 abstained, and 21 voted against holding a referendum.
The vote was held minutes after Deputy Prime Minister Soraya Saenz de Santamaria told reporters the national government was prepared to prevent any referendum.
Catalonia brought forward regional elections to November 25 after regional leader Artur Mas' proposal to create a separate Catalan tax agency was flatly rejected by Prime Minister Mariano Rajoy, who said it went against Spain's Constitution. Mas then said he would seek a referendum on an independent Catalonia.
Mas's conservative CiU party would likely win an absolute majority in elections, polls show, strengthening the push towards independence and delivering a blow to Rajoy who has called for national unity to counter the country's economic crisis.
Independence fervour has been growing in Catalonia during the deep recession.More than half of Catalans say they want a separate state.
Catalonia's regional government says it pays 16 billion euros more to the Spanish state than it receives in transfers.
(Reporting by Julien Toyer and Fiona Ortiz; Writing by Nigel Davies; Editing by Paul Day and Jason Webb)
Source: http://news.yahoo.com/madrid-catalonia-clash-over-independence-referendum-185024373--sector.html
The proposed Newhall Ranch residential development project received another setback this week when a Los Angeles County Superior Court judge issued a preliminary ruling that supported concerns raised by environmentalists.
Developers seek to eventually house about 60,000 residents along a six-mile stretch of the Santa Clara River. Environmentalists argue that the development would harm the waterway, destroy wildlife habitat and despoil Native American cultural sites.
The project has languished for years amid heavy opposition. In June, several environmental groups sued the California Department of Fish and Game for allegedly failing to adequately assess the potential environmental effects.
In the Superior Court's "statement of intended decision," filed Thursday, Judge Ann I. Jones found several of the plaintiffs' claims to be "without merit," such as Fish and Game's failure to work with all the Chumash tribal contacts identified by the Native American Heritage Commission. But the judge also backed alleged flaws in the environmental review. She called insufficient its analysis of the effect on wildlife, such as the rare San Fernando spineflower and steelhead salmon, which breed downstream.
The court also questioned the justification of the project, a stated "unmet demand for housing."
The ruling poses "significant obstacles" for Newhall Ranch developers, said John Buse, staff attorney for the Center for Biological Diversity, one of the plaintiffs. Others are the California Native Plant Society, Friends of the Santa Clara River, Santa Clarita Organization for Planning the Environment and the Wishtoyo Foundation and its Ventura Coastkeeper program.
"We feel there are a lot of deficiencies, a lack of adequate analysis of the environmental and cultural impacts and a lack of establishment of mitigation measures" in the review, said Jason Weiner, a staff attorney for Wishtoyo.
Mike Taugher, a spokesman for the Department of Fish and Game, said in an email that his agency was "still reviewing" the judge's preliminary decision and had no comment at this time.
Marlee Lauffer, a spokeswoman for Newhall Land, expressed disappointment.
"We believe that the decade-long environmental review process, which resulted in significant additional riparian land and spineflower preserves, was very thorough and detailed," Lauffer said in an email. "We are working with the Department of Fish and Game to fully assess the Court's initial ruling and to review all the legal options."
The plaintiffs said they are expecting a final ruling next month.
ann.simmons@latimes.com
ScienceDaily (Sep. 27, 2012) ? Anyone who owns an electronic device knows that lithium ion batteries could work better and last longer. Now, scientists examining battery materials on the nano-scale reveal how nickel forms a physical barrier that impedes the shuttling of lithium ions in the electrode, reducing how fast the materials charge and discharge. Published last week in Nano Letters, the research also suggests a way to improve the materials.
The researchers, led by the Department of Energy's Pacific Northwest National Laboratory's Chongmin Wang, created high-resolution 3D images of electrode materials made from lithium-nickel-manganese oxide layered nanoparticles, mapping the individual elements. These maps showed that nickel formed clumps at certain spots in the nanoparticles. A higher magnification view showed the nickel blocking the channels through which lithium ions normally travel when batteries are charged and discharged.
"We were surprised to see the nickel selectively segregate like it did. When the moving lithium ions hit the segregated nickel rich layer, they essentially encounter a barrier that appears to slow them down," said Wang, a materials scientist based at EMSL, the Environmental Molecular Sciences Laboratory, a DOE user facility on PNNL's campus. "The block forms in the manufacturing process, and we'd like to find a way to prevent it."
Lithium ions are positively charged atoms that move between negative and positive electrodes when a battery is being charged or is in use. They essentially catch or release the negatively charged electrons, whose movement through a device such as a laptop forms the electric current.
In lithium-manganese oxide electrodes, the manganese and oxygen atoms form rows like a field of cornstalks. In the channels between the stalks, lithium ions zip towards the electrodes on either end, the direction depending on whether the battery is being used or being charged.
Researchers have known for a long time that adding nickel improves how much energy the electrode can hold, battery qualities known as capacity and voltage. But scientists haven't understood why the capacity falls after repeated usage -- a situation consumers experience when a dying battery holds its charge for less and less time.
To find out, Wang, materials scientist Meng Gu and their collaborators used electron microscopy at EMSL and the National Center for Electron Microscopy at Lawrence Berkeley National Laboratory to view how the different atoms are arranged in the electrode materials produced by Argonne National Laboratory researchers. The electrodes were based on nanoparticles made with lithium, nickel, and manganese oxides.
First, the team took high-resolution images that clearly showed rows of atoms separated by channels filled with lithium ions. On the surface, they saw the accumulation of nickel at the ends of the rows, essentially blocking lithium from moving in and out.
To find out how the surface layer is distributed on and within the whole nanoparticle, the team used a technique called three-dimensional composition mapping. Using a nanoparticle about 200 nanometers in size, they took 50 images of the individual elements as they tilted the nanoparticle at various angles. The team reconstructed a three-dimensional map from the individual elemental maps, revealing spots of nickel on a background of lithium-manganese oxide.
The three-dimensional distribution of manganese, oxygen and lithium atoms along the surface and within the particle was relatively even. The nickel, however, parked itself in small areas on the surface. Internally, the nickel clumped on the edges of smaller regions called grains.
To explore why nickel aggregates on certain surfaces, the team calculated how easily nickel and lithium traveled through the channels. Nickel moved more easily up and down the channels than lithium. While nickel normally resides within the manganese oxide cornrows, sometimes it slips out into the channels. And when it does, this analysis showed that it flows much easier through the channels to the end of the field, where it accumulates and forms a block.
The researchers used a variety of methods to make the nanoparticles. Wang said that the longer the nanoparticles stayed at high temperature during fabrication, the more nickel segregated and the poorer the particles performed in charging and discharging tests. They plan on doing more closely controlled experiments to determine if a particular manufacturing method produces a better electrode.
This work was supported by PNNL's Chemical Imaging Initiative.
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GARLAND (CBS 11 NEWS) ? Two-year-old Maliyah Vergenz is too busy being adorable?alternately hiding her face against her father?s shoulder or blowing kisses?to realize that she was ever in danger.? But, the Garland toddler, now safe at home, was the subject of a North Texas Amber Alert on Tuesday, after she disappeared with the family?s live-in babysitter.

(credit: Garland Police)
Patricia Garcia, 38, has been charged with kidnapping and is being held on a $50,000 bond.
?I called the babysitter to see if I could pick up my daughter,? says Maliyah?s father, Anthony Vergenz.? ?She pretty much said the only way I?d get my daughter back was to call Garland Police Department.? That right there threw up a red flag.?
What Vergenz didn?t know at that time, was that earlier in the day, Garcia phoned police to accuse the couple of selling drugs.
?We?re still doing an investigation,? says Garland Police spokesperson, Ofc. Joe Harn.? ?We don?t know if the drugs were placed there.? What is an interesting fact to us is that we get a call about drugs being there in the home, turn them over to us, and soon after that, she leaves with the baby and does not return.?
For several hours, investigators say they communicated with Garcia.? They say she agreed to meet at local motel to return the child.? When that appointed time came and passed, police issued an Amber Alert.

(credit: Garland Police)
Garland investigators are crediting an eagle-eyed Terrell officer for spotting the suspect?s car and taking her into custody shortly after 11:00 Tuesday night.? Maliyah was found safe in the hotel room and returned to her worried parents.
?Should I have done a background check or something on her? Yes. I should have,? says Vergenz.? ?But that?s a lesson learned. I just thought that going through church, knowing this person, and it?s been almost two years we?ve known her. ?
Maliyah?s mom, Cassandra Williams, says she considered Garcia a trusted friend.? She now feels both compassion and anger for the woman, who claimed to have recently miscarried.
?I feel real betrayed,? says Williams, her voice breaking. ?I feel like I can?t trust anybody anymore.?
Source: http://dfw.cbslocal.com/2012/09/26/toddler-safe-at-home-after-amber-alert/
New video features message from Matthews about the importance of voting.
By Gil Kaufman
Dave Matthews in his music video for "Mercy"
Photo: RCA
Source: http://www.mtv.com/news/articles/1694386/dave-matthews-band-mercy-music-video.jhtml
U.K. singer/songwriter becomes 'BFFs' with MTV News. Watch now!
By Rya Backer
Source: http://www.mtv.com/news/articles/1694458/birdy-bffs-rya-backer.jhtml
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Allow me to explain how two discussions started off in very similar ways, and ended... shall we say, differently. This is me, attempting to muster any sort of pleasantness in my voice at some ungodly hour of the morning on a Google Voice connection from Dubai back to the US:
"Hey! I'm having to cut a trip short due to an emergency back home. I actually purchased a trip protection plan when I checked out online -- would it be possible to provide a refund for this flight now that I need to cancel it?"
From here, I was told that this was too vague. That I would need medical proof of an injury or illness, and that if it were a pre-existing condition -- something like reoccurring cancer -- that simply wouldn't do. Oh, and if it's a home emergency, you'll need proof from your home insurance company that your abode is "uninhabitable."
"So... I'm basically hosed here? This trip protection plan doesn't really protect very much, does it?"
"... Do you want to file the claim?"
"No. That's okay. Thanks for your time."
It doesn't have to be this way.
Something tells me the definition of "help" isn't exactly set in stone.
The company I was referring to is Allianz Global Assistance. It's the outfit that Orbitz partners with to provide a sham known as "Trip Protection." The person on the other end of the line recited the absurd list of acceptable excuses without missing a beat, with nary a hint of empathy or any sign that they were - in fact - not a robot. Admittedly, the CSR was in a bad spot. Their job is essentially to answer pleas all day with "No." I wonder how often they're actually able to help someone. Judging by these numbers, not often - Allianz's quarterly operating was 2.4 billion euros in Q2 2012. Think about that. This company raked in 2.4 billion euros. In three months. One has to wonder how much smaller that number would be if it spent more time saying "yes" to those who come calling in their time of need.
Allianz's homepage on the web looks a lot like most other insurance websites, and it doesn't take much scanning to find this: "We're here to help. In fact we've been helping people for nearly 60 years." Something tells me the definition of "help" isn't exactly set in stone.

You may wonder what this has to do with consumer technology, and moreover, you're probably wondering why a dead horse is being beaten. After all, hasn't insurance always been in the business of figuring out ways to sidestep their promises? Allow my second conversation to explain.
"Hey! I'm having to cut a trip short due to an emergency back home. I know I paid for 32 days of service up front, but is there any way you could deactivate the service 10 days early and provide a refund for the prorated amount?"
This time, it was via email - on a Saturday. Within two hours, I was staring at the following email reply:
"Thank you for contacting iPhoneTrip's Customer Care Center.
Please be informed that your SIM card will be deactivated on (redacted). Your invoice was recalculated and your credit card was refunded for the (prorated amount).
If you have any questions, please feel free to ask us."
I was shocked. I literally sat and stared at my Gmail inbox and attempted to wrap my brain around the incredulously different handlings of two very similar situations. I, of course, wrote back and thanked the company for its graciousness and assured the support team that I'd be using them for all future travel overseas.
The status quo doesn't have to be the way it is.
The real kicker is this: iPhoneTrip had no idea that I had purchased this SIM through the same channel as everyone else. This wasn't an arranged "media review unit." There was no special treatment, assumed or otherwise. This is simply how iPhoneTrip's support team is taught to react to unfortunate requests such as mine. To reframe this, I effectively emailed this company and asked them for money back - money that I didn't deserve, and money that it had every right to keep. But it chose to react with a level of mercy, dignity and courteousness that has become increasingly hard to find in companies of all stripes. And yes, even technology companies.

The status quo doesn't have to be the way it is. The art of customer service is dying such a spectacular death that it takes only a slight bit of rule bending to lock a customer in for life. The point came up once more in a wide-ranging interview I had with Ahmad Zahran, the founder of Infinitec. During the talk, I asked him what his forthcoming $99 Pocket TV offered over $55 alternatives that are widely available in Shenzhen, China (and by extension, the world). He made a point to emphasize the importance of customer service that you don't get when you just buy a slab of components from a cardboard box.
"Email us and see how quickly we respond," he said.
Continuing, in no uncertain terms: "Right now, it's incredibly frustrating that we've hit this unexplained wall with PayPal and we're unable to accept new pre-orders through it. The fact that this is causing a customer service issue on our end is a huge deal for us. But the difference is that PayPal could not care less about servicing us. We care about servicing our customers who are attempting to purchase through PayPal."
The art of customer service is dying such a spectacular death that it takes only a slight bit of rule bending to lock a customer in for life.
In fact, my recent experiences with customer service in the technology realm have reaffirmed one thing in particular: PayPal is perhaps the model for disservice in the space that I cover. I can only hope that those reading these words never have any run-ins with PayPal - even if you know you're right, and you've got the documentation to prove it, chances are you'll lose. It's a troubling, troubling thing. It extends beyond the realm of usability and consumer technology, hammering away at the fabric of humanity that is so often thrown aside when service issues arise.
For those unaware, Infinitec - a Dubai-based technology startup that recently raised half a million dollars on Kickstarter to fund its Pocket TV - was accepting pre-orders through PayPal. As $30,000 or so poured in, there was no sign of trouble anywhere. PayPal was more than happy to have the funds flowing in, enabling it to earn interest on every last penny as they sat idle in the account. Then, after a request for a partial withdrawal, the account flipped into a "limited" access mode; shortly thereafter, it was frozen entirely. No payments were being allowed in or out, and somehow - astonishingly - PayPal has the authority to do this.

It's not only sickening; it should concern you greatly. PayPal, for all intents and purposes, has an internet-wide monopoly on digital fund exchanging. There really aren't any globally accepted alternatives at the moment. And in March of 2012, according to CNET, the Federal Deposit Insurance Corporation said "it does not consider the company to be a bank or savings association because it does not accept deposits as defined by federal law, which requires institutions to have a banking charter."
PayPal, the world's largest online bank, is allowed to parade around on its own terms, making up its own rules and freezing accounts for reasons it doesn't have to disclose to anyone.
In other words, the world's largest online bank is allowed to parade around on its own terms, making up its own rules and freezing accounts for reasons it doesn't have to disclose to anyone. Infinitec is still waiting for answers on why it cannot accept or remove funds, and has even gone so far as to inform PayPal that it would happily allow it to hold funds until it's able to ship the Pocket TV - after all, one would think that this gesture would eliminate the assumed risk that PayPal is guarding itself against.
Infinitec isn't alone. I myself am still owed $1,500 from PayPal due to an eBay auction that went tragically wrong a few years back. A bidder paid via PayPal using fictitious digits, and rather than PayPal actually noticing, it happily added the funds to my account and assured me that I was cleared to ship the product. Upon trying to withdraw the funds, my account was frozen until PayPal could deduct the amount paid. I was left up a highly populated, oftentimes stank, creek sans a paddle, and judging by the myriad forums and websites littered across the web, folks like myself and Infinitec are swimming in the same muck.

But it's not just atrociously obvious customer service failures that are killing spirits in the technology world -- it's the pervasiveness of nonchalance.
On May 18th, my wife applied to become a member of Nikon Professional Services. It's something of an underground organization crafted by Nikon, enabling those who shoot for a living to be in elite company when needing rushed repairs and loaner items. It's a brilliant thing, really. Best of all, it's totally free to join - provided you own the necessary amount of kit, are a full-time photographer, and you know an existing NPS member that can vouch for you.
It's not just atrociously obvious customer service failures that are killing spirits in the technology world -- it's the pervasiveness of nonchalance.
It is currently September of 2012, and she's still not a member of NPS. In what can only be described as one of the world's easiest processes to complete, Nikon has somehow bungled this to the point of hilarity. Four months later, and this company cannot adequately serve its most loyal customers. I've heard a smattering of excuses -- mostly ones surrounding promises that it has sent an application to a sponsor that he has yet to receive. But at what point do the excuses become more than excuses? At what point is it just obvious that a company couldn't care less about its customers? Or, perhaps, that it simply has not devoted the resources to establishing a service department to accomplish some of its most important goals.
I've lost all faith in Nikon as a service-oriented company. The only reason I can muster for continuing to stick with it is that my existing investments in equipment are too deep to abandon. Perhaps my story is an isolated one, but it's one too many. What good is a gadget without support? What good is technology without people to back it?

My advice to both startups and monoliths alike is simple: never lose focus on service in the race to win hearts and minds with raw horsepower. Don't brush empathy aside for the sake of crafting a superior user interface. Don't breed a culture of indifference -- one that throws out "no" more frequently than "yes," simply because it's expensive and mentally taxing to truly solve the problems of those who pay for your wares. PayPal is living proof that no amount of bad publicity from years of customer service atrocities can put a strong monopoly out of business, but companies like iPhoneTrip and Zappos -- an online shoe company that offers gratis returns both ways, exceedingly friendly CSRs and routine shipping upgrades -- are proof that service can encourage loyalty, too.
My advice to both startups and monoliths alike is simple: never lose focus on service in the race to win hearts and minds with raw horsepower.
It's also important to note that I'm not writing this after just a rough 2012. I've been making a point to perceive customer service interactions for years, and it's finally to the point where I simply cannot stand around and write nothing. The way I see it, customer service is falling by the wayside. You can look at research surveys all you want, but largely, they're impossible to trust. Who says they're surveying 1,000 people who've been wronged? Do people really tell the truth when asked to say something negative about someone?
The answer can't always be "yes." And I'm not arguing that fine print isn't technically the final word. But hawking technology to the masses with a frail support system is a highly toxic thing, and in a world where far too many curveballs are thrown, we should at least expect our consumer-focused companies to care about us beyond the initial purchase.
This article originally appeared in Distro Issue #58.
Source: http://www.engadget.com/2012/09/24/customer-service-death-consumer-loyalty-fair-treatment-editorial/
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It's not the first time Engadget editors have stepped foot at Nokia House -- the company's HQ in Espoo, Finland -- but it's always a treat, and our visit this week is no exception. Today we took a walk down memory lane, and spent some time with several Nokia handsets -- from one of the very first mobile phones to the Lumia 920. We played with some of the more iconic models and designs, such as the 1011 (first GSM handset), 1610, 7700 / 7710 (S90), 7280 (lipstick phone), 770 / N800 tablets, N-Gage / QD, 3300, 8800, 8110 (from the Matrix movie), N93 / N93i, N91, N92, N76, N95 and finally the 7650 (the first handset running Symbian). In addition, we also got to handle some of the Lumia 820 and 920 accessories, including the Fatboy wireless charging pillow and JBL-branded Power Up speakers. Check out the gallery below then hit the break for our hands-on video. Oh, and don't forget to tune in tomorrow for our live Q&A with Nokia's CEO Stephen Elop.
Update: That music-centric handset which uses an IBM Microdrive is the N91 (not N90) and was announced in 2005 (not 1995), and that flip-phone wa steh N76 (not the N75) -- sorry for the slip in the video.
Zach Honig contributed to this report.
Continue reading Engadget visits Nokia House, walks down memory lane (video)
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ATLANTA (AP) ? With the biggest round of his career, Brandt Snedeker won something far more valuable than money Sunday.
He proved to himself he could beat the best in the world.
Snedeker knew his best chance to be the FedEx Cup champion was to win the Tour Championship, no simple task with East Lake as tough as ever and Rory McIlroy and Tiger Woods going after the same prize.
Snedeker was the only player in the last five groups to break par.
He answered the final challenge with three big birdies on the back nine, building such a big lead that his final tee shot sailed into the grandstands to the left of the 18th green and it didn't even matter. Snedeker still closed with a 2-under 68 for a three-shot win in the Tour Championship, and a $10 million bonus for winning the FedEx Cup.
But this was never about money.
"I think it solidifies what I already know," Snedeker said. "I think when I play my best golf, my best golf is some of the best in the world. I've never had more confidence in myself than I have the last five weeks, and I made sure that I kept telling myself that all day. I am one of the best players in the world. This is supposed to happen. It's OK to feel nervous, and no matter what I feel today, everybody else in the field feels exactly the same way I do.
"So go out there and get it done. I did a great job of that."
McIlroy, the best player in golf this year and the No. 1 seed going into the Tour Championship, faded early by dropping four shots in a four-hole span on the front nine. So did Woods, who already was 3 over on his round before making his first birdie on the par-5 ninth.
Snedeker wound up with a three-shot victory over Justin Rose (71) to win the Tour Championship, his second win this year and a trophy that came with $1.44 million. Add the $10 million bonus from the FedEx Cup, and it's the richest payoff in golf.
Big deal.
The 31-year-old from Nashville, Tenn., calls that kind of money "crazy talk ... like winning the lottery." Far greater perspective came from a 30-minute hospital visit Sunday morning with Tucker Anderson, the son of his swing coach who was critically injured in a car accident and is in a responsive coma.
"I asked him if he thought I was going to beat Rory McIlroy, and he gave me a wink," Snedeker said.
He beat McIlroy out of the FedEx Cup, and everyone else in his way at East Lake. Ryan Moore was tied for the lead with birdies on the 14th and 15th holes, only to make bogey on the last three holes for a 70 to tie for third with Luke Donald (67).
McIlroy had won the last two playoff events and three of his last four tournaments dating to his record eight-shot win at the PGA Championship. He still is virtually a lock to be voted PGA Tour player of the year, but he had to settle for second place ? and a $3 million bonus ? in the FedEx Cup.
And so ends the most successful year yet in the FedEx Cup ? four wildly entertaining playoff events packed with the biggest names, even if the No. 1 player in the world wound up at No. 2.
"I'm a little disappointed, but at the same time, Brandt really deserves to win," McIlroy said. "He played the best golf out of anyone. He knew what he needed to do. He needed to come in here and win. He controlled his own destiny, just like I did. And he was able to come and do that. So because of that, he really deserves it."
How can Snedeker explain winning the FedEx Cup over a player who won twice during the playoffs?
"Life is all about timing," he said, grinning.
Snedeker, who finished on 10-under 270, won for the fourth time in his career and moved into the top 10 in the world for the first time.
It also was his first time winning with a share of the lead going into the last day. In his previous three wins, he came from five shots, six shots and seven shots behind, the latter at Torrey Pines this year.
That's what made Sunday feel more valuable than the cash. That's what he takes to the Ryder Cup next week at Medinah, where no one can question why U.S. captain Davis Love III picked him for the team.
"I'm a lot better under pressure than I gave myself credit for," Snedeker said. "I learned that over the last four weeks. I've had a lot of pressure the last four weeks and a bunch of different stuff going on in my life. To be able to focus in and do what I did was pretty impressive."
Snedeker joins Woods (twice), Vijay Singh, Jim Furyk and Bill Haas as winners of the FedEx Cup in its six-year history.
It was an emotional week in so many ways for Snedeker, already a high-strung personality. His father, Larry, flew in to watch final round at East Lake, only the second tournament he has attended since having a liver transplant last year. And then came the visit with Tucker.
"It just made me realize ... as much as I made today out be important, how unimportant it really is," he said. "It got me focused on the small stuff, which I did a great job of doing today."
But he delivered some big shots ? a 40-foot birdie putt on No. 8, just two holes after he dumped his tee shot into the water on the par-3 sixth and made double bogey; the 18-foot birdie putt on No. 13 that gave him momentum on the back nine; and a chip-in for birdie from short of the 17th green that effectively clinched it.
"I had complete confidence in what I was doing," Snedeker said.
Rose was within one shot on the back nine, but he never caught up after Snedeker's big birdie on the 13th. Rose will look back on the final round and regret a series of missed putts, mostly for birdies and one for par, all of them costly. He missed four putts inside 10 feet.
"He's mentally tough, Brandt," Rose said. "It's kind of a different pressure, playing for $10 million. It gets in your head more than other golf tournaments. Other golf tournaments, it's more routine. But this week, it's not routine. We talk about it all year long, and suddenly you have to walk the walk. And he did a great job of that today."
Snedeker, McIlroy and Woods were separated by four shots going into the final round. All any of them had to do was win to capture the FedEx Cup.
Woods, who was four shots behind, was the first to leave the picture. He missed the first fairway with a 3-wood and made bogey, hit into the water on the par-3 sixth hole and was never a factor the rest of the way. He birdied the last hole for a 72 and finished eight shots behind in a tie for eighth.
"I just didn't have it this weekend," Woods said.
McIlroy, three off the lead, also came undone early. He had 11 consecutive rounds in the 60s during the FedEx Cup playoff, but with a strong breeze and a fierce golf course, that was bound to end. He sped the process along by getting caught up in the rough on No. 4 for bogey, hitting into the water on the sixth for double bogey, and driving into a bunker on the next hole for yet another bogey. He shot a 74 to finish nine strokes back.
The toughest part for Snedeker is figuring out what to do with such a windfall. The only thing he has ever splurged on was his home in Nashville, which he said was "not grandiose." He still drives the SUV he bought when he first joined the PGA Tour in 2006.
"I'm not by any means a flashy guy," he said. "Of anybody that I know, I do not need $11 million. So there are going to be things we can do to really help people. So that's the way I look at it. This is unbelievable to be financially stable for the rest of my career. As long as I'm not an idiot, I should be fine, really. I really think we can make a difference and help a lot of people out in Nashville and Tennessee and the surrounding areas."
Source: http://news.yahoo.com/snedeker-pulls-away-win-fedex-cup-215643537--spt.html
Apple's iPhone 5 is in the wild, and iOS 6 is loading up on iOS devices as fast as users can click the Install button. There are plenty of opinions on what Apple got right and what the company got wrong, and Mac OS Ken's Ken Ray is ready to wrap them all up with a pretty bow just for you.
iPhone 5: It's Shiny and New!
In the wake of the quick sellout of first-round iPhone 5 pre-orders I said, I'd love it if Apple issued one of those nifty press releases the company puts out from time-to-time, saying, "Man alive, you won't believe it. We sold "X" million iPhone 5s in the first hour/day/weekend of availability, making iPhone 5 the fastest selling smartphone ever."
I also said I'd also like a whisky river flowing through my backyard, as long as we're making wish lists. I will spend the rest of the day in my backyard with a tumbler.
Apple's sent out a press release following saying that pre-orders of the iPhone 5 topped two million in just 24 hours. That, the company says, is "more than double the previous record of one million held by iPhone 4S." And yes, they're out of iPhone 5s for the time being, unless you want to do the stand-in-line-shuffle.
Quoting Apple, "Demand for iPhone 5 exceeds the initial supply and while the majority of pre-orders will be delivered to customers on September 21, many are scheduled to be delivered in October."
Kind of wish I'd wished for something bigger, now.
Even before Apple's fun with numbers with numbers release, we had heard that sales had gone well for one of iPhone 5's U.S. carriers. AllThingsD had AT&T saying early Monday that iPhone 5 was the fastest-selling iPhone it had ever offered, and that day-one and first weekend pre-orders were better than day-one and first weekend pre-orders for any iPhone before the 5.
Is that not the same as "fastest selling iPhone ever?"
In the wake of the Apple and AT&T announcements, financial analysts -- who were already pleased with iPhone 5's prospects -- are starting to guess at sales numbers for the current quarter, which ends in about a week and a half.
A lot of them seem comfortable in the 10-million unit or higher range, according to AppleInsider. Canaccord Genuity analyst T. Michael Walkley thinks between 9 million and 10 million iPhone 5s by the end of this quarter is doable at this point. Additionally the shuffles in the line, sending the iPhone 4S down to $99, the iPhone 4 down to free and the iPhone 3GS to sleep with the fishes, those shuffles have led to "solid sales" of legacy models according to his checks with Verizon, Sprint, and AT&T.
Topeka Capital Markets analyst Brian White had said before yesterday's Apple announcement that iPhone 5 sales could hit between 10 million and 12 million units by the end of this quarter, though now he says those estimates "look conservative."
He heard demand was exceeding supply, right?
CNET has Piper Jaffray analysts Gene Munster staying on the -- suddenly -- conservative side, saying he thinks Apple will sell between 8 million and 10 million iPhone 5s before Monday, though sales could be as low as 6 million. And "low" is a relative term in this case. Last year's first weekend sales for iPhone 4S came in around 4 million units. 6 million in Uncle Gene's estimate would be a "worst case scenario."
So he thinks the worst Apple could do with the first weekend of iPhone 5 sales is 33 percent growth over the first weekend of iPhone 4S sales.
Finally, one analyst is excited, but not so much for this quarter as for next. Wells Fargo Securities analyst Maynard Um is taking the shortfall between supply and demand to heart. He thinks Apple's supply constraints could lead to numbers that aren't as stellar for this quarter as they will be for the next. But next quarter hang on to your hats.
Mr. Maynard thinks whatever supply hiccups Apple has will be worked out in short order, and that the company will catch up to customer demand for iPhone 5 soon.
Fortune ran bits and pieces of several reviews of iPhone 5, starting with the Wall Street Journal's Walt Mossberg:?"The world's most popular smartphone becomes significantly faster, thinner and lighter this week, while gaining a larger, 4-inch screen?all without giving up battery life, comfort in the hand and high-quality construction."
Time's?Harry McCracken:
Apple's mojo remains fully operational. The iPhone 5 features?some upgrades?which, though not groundbreaking in the least, are welcome, like its slightly-larger screen and zippy 4G LTE broadband. It sports an improved version of what was already the single best camera in phonedom. It makes Siri smarter. In short, it's the most polished version yet of what was already easily the most polished phone on the market.
TechCrunch's MG Siegler:?
You pick it up and it almost feels fake. That's not to say it feels cheap; because it doesn't ? quite the opposite, actually. It just doesn't seem real. Certainly not to someone who has been holding the iPhone 4/4S for the past two years. It feels like someone took one of those devices and hollowed it out.
And finally Scott Stein at CNET: "It's absolutely the best iPhone to date, and it easily secures its place in the top tier of the smartphone universe."
I say "and finally," though there were plenty more where that came from. In fact throw a cyber-rock in cyberspace and it's likely you'll hit an iPhone 5 review. And it's even more likely that that review will be overwhelmingly positive.
iOS 6: Don't Get Lost
iOS 6 hit iPhones, iPads and iPod touches of the world, yesterday. It came "over 200 new features" about which the company spoke at last week's Yerba Buena Center event as well as the WWDC keynote back in June.
Few if any surprises, though one fear was apparently realized by a number of people. They thought they would hate the Apple Maps app, replacing the built-in Google Maps application in iOS 6, and a whole vocal lot of them do, indeed, hate it. Fortune rounded up a few.
The Wall Street Journal's Walt Mossberg says Apple's Maps app is "step backward" and is iPhone 5's "biggest drawback." Time's Harry McCracken says urbanites "may mourn the iPhone 5's inability to provide public-transportation routes."?
Bloomberg's Rich?Jaroslovsky says the app is "too easily confused." He writes:
At one point, as I was driving south on San Francisco's Embarcadero, it thought I was going north; at another point, it mistakenly thought I was on Fremont Street, a couple of blocks away. I encountered a similar issue walking in downtown San Francisco.
If you're looking for good news around the Maps thing, there are a few bright points: the 3D flyover thing is really awesome looking on my iPad 2, it stands to reason that Apple's Maps app can only get better, and Google has said it will make a native version of its maps app for iOS 6. So, assuming it's approved by Apple, the old way of doing things should be back on iThings soon. As long as users download it on their own. And as long as they're cool with ads, since the app will apparently display them, with no way to opt out.
It is worth noting, users can access maps.google.com through Safari on iThings as well. I did that and the first thing the site did was suggest I put a link to Google Maps on my home screen, and it gave me quick and easy instructions on how to do it. But I didn't because I don't hate the Apple Maps app. I don't love it, but I don't hate it.
I will say, though, the nearly universal hatred of Maps in iOS 6 will likely be forgotten by people who pick up iPhone 5.
One of the biggest complaints about the app is the lack of public transportation information. For this comes Apple's third plan for turning around the Mapocalypse... Developers, developers, developers.
TechCrunch has a pretty in-depth piece on the opportunities being made for those developers, though it doesn't sound like it's actually going to improve the Maps app itself anytime soon. if you haven't tried it yet, there is an icon under directions in the iOS 6 Maps application for public transit. But, when you put in points A and B, then click for directions, the app opens up a page of "Routing Apps," ranging in price from free to $40.
Just to try it out, I downloaded a free one, then went back to Maps and ran my search again. This time I had my free app to choose, but here's the disjointed bit: the information doesn't come up in the Maps App. Rather, users are kicked out to whatever "Routing App" they've chosen to use.
Chris Cieslak, one of the developers of the Buster app for Chicago city transit, sees kicking people to another app as a downer for end-users, even if it is better for him. What he'd like to see is Apple giving developers a way to display their routing information in the iOS 6 Maps app. And this is something that Embark co-founder David Hodge says is not going to happen. Embark makes a number of transit apps for U.S. cities.
While Hodge might agree that such a system would make a better end user experience, he just doesn't see it as feasible. Ultimately, he thinks after being kicked to a thrid-party app a few times, people will just start going straight to those. And that'll work out for him, assuming his is the app people end up choosing.
Big opportunity for developers. While people wait for a standalone Google Maps app for iOS.
Apple's plans for taking care of its built-in Maps app for iOS 6 -- Mapocalypse I saw one head line call it -- are multi-faceted. They started with an explanation. Apple PR person Trudy Muller offered a statement to AllThingsD. On Apple's stab at Maps, Muller says:
We are excited to offer this service with innovative new features like Flyover, turn by turn navigation, and Siri integration. We launched this new map service knowing it is a major initiative and that we are just getting started with it. Maps is a cloud-based solution and the more people use it, the better it will get. We appreciate all of the customer feedback and are working hard to make the customer experience even better.
Based on the customer lash-back, a lot of people think better is the only direction it could go from here.
Steve Jobs: Now in Wax
And finally this week, as we approach the one-year anniversary of the passing of Steve Jobs, word of something I feel fairly certain he'd have hated.
A Cult of Mac piece says Madame Tussauds Wax Mueseum in Hong Kong will unveil a wax figure of Mr. Jobs on Thursday, September 27th. The piece says the figure was modeled after the photos taken for Jobs' Fortune Magazine cover in 2006. The house of wax has also dressed the pseudo CEO in the Jobs' uniform, consisting of a black turtle neck, Levi 501 jeans and New Balance sneakers.
Which do you think he'd have disliked more: a wax mannequin of himself? of the guy from "That 70s Show" playing him in a movie?
Source: http://feeds.macobserver.com/click.phdo?i=5bd4b35a4565f9feea626da043daf02a